Please Read First:
Anyone can order online without an account!
But, if you’re a Skagit Valley Food Co-op Member and want credit for your purchases, you’ll need to create an online account:
- First, head to this page and select your “Reset Method” to receive a Verification Code. A text is the quickest way to receive a verification code, but email will also work. Please use the cell phone or email associated with your Co-op Membership.
- Click Submit. Stay on the page so you are ready to enter the Verification Code you receive.
- Create your password.
- Please be sure your name, phone number, and email address are accurate so we can contact you when your order is ready. You are now ready to shop.
Order minimums and fees:
Order minimum is $25. We’re currently offering this service for free.
We may need to limit the quantity of select items based on availability. If we need to modify your order, we’ll call you before your pick-up time.
How to pay:
During checkout, you’ll be able to choose how you’d like to pay: you can pay online or we can call you for payment when your order is ready.
How to pick up:
When you checkout online, please select a pick-up time. Pick-up times are available in 30 minute blocks Tues-Sat only. All Pick-ups are located at the C-SQUARE Building. Look for the signs!
Questions or changes to pick-up time:
Please call 360.542.5021 between 9am-4:00 pm Tues-Sat or email us at firstname.lastname@example.org.
Frequently Asked Questions
What are my options for payment?
At this time, we can only accept credit card payments. We cannot accept gift cards, cash, checks, PayPal or other alternate forms of payment. If you’re using EBT, please select “Call Me for Payment” during checkout, and we’ll give you a call when your order is ready.
What if I need to return or exchange something?
If the item is shelf-stable and unopened, you can return it with the receipt within 60 days of purchase. If the item is perishable or has been opened, we are not accepting returns. All returns/exchanges must be presented in-store and accompanied by a receipt.
Where do I pick up my order?
At the C-SQUARE Building, located at 309 S. 3rd Street.
What if I can’t pick up my order during my selected window?
Please call us at 360.542.5021 as soon as possible. If you are not able to pick up your order within the time you selected, your order will shift to the next pick-up time and/or we will contact you.
I want to pick up my order today, but the only options I’m being given are for a later date. What’s up?
Our curbside service is in high-demand, and our team is filling as many orders as we can. If you don’t see a pick-up option for today (for example, today’s date isn’t available in the dropdown), it means we have reached our order capacity for the day or you have passed the deadline for ordering today. We are working hard to ramp up our capacity. Thanks for your patience!
What happens if it snows?
If bad weather keeps our curbside staff from getting to the Co-op, all orders submitted for that day will be cancelled. We will call you to let you know. Cancelled orders will not be rescheduled. You will need to resubmit a new order for another day. Thanks for your understanding!
How do I cancel my order?
Please give our curbside team a call as soon as possible. 360.542.5021.
Can I use coupons?
Sorry, we cannot accept coupons for online orders at this time.
Do I get in-store sales when I order online?
Yes! You get the same sale pricing online as you would in the store with some exceptions. For example, new sale pricing begins on the first and third Wednesday of each month. The sale pricing you receive is determined by your scheduled pick up day, not the day you order. So, it is possible that you will get some sale pricing you weren’t expecting (cool!), but also not receive sale pricing you saw the day your ordered (boo!). It is a glitch in the programming and we have alerted our website provider.
Can I place special orders or bulk orders online?
No. We are not accepting special orders or bulk orders at this time.
Are there limits on how much I can order?
There are no order limits at this time, but we may need to limit the quantity of select items based on availability. If we need to modify your order, we will call you before your pick-up time.
Why can’t I find all the things I want online?
To give the best service and meet the needs of the greatest number of customers, we’re offering top-selling items that are reliably in-stock. Good news is: we add new items every week!
Can I ask for something that isn’t in the online store?
If there’s a product you really need that isn’t available online, feel free to ask us, and we’ll see if it’s possible to add it to your order.
How do I know if all the items I ordered are in-stock?
When we call you for payment, we’ll let you know if anything you ordered was out of stock.
May I request a substitution for an item that is out-of-stock?
Sorry, no. Picking individual orders is a time consuming process and in order to serve the greatest number of customers, we cannot always take the time to help you identify substitutions after we have picked your order. We hope to be able to offer this service in the future.
Why are produce items being sold by the each instead of by the pound?
Selecting produce for online sale makes it difficult to weigh out produce to an exact weight. Instead we are selling apples, bananas, oranges, etc by the each based on their average weight.
How do I know you’ll pick organic produce the way I like it?
Our Produce Department is packed with fresh, organic produce, and our team will carefully pick quality items for you. However, please know when you shop online, the ripeness of your bananas or crispness of your lettuce leaf (and other items) may not be perfect. We are not accepting returns on perishable items ordered online.
Is beer or wine available to order online?
Yes! We have a carefully curated selection of beer, wine, cider, and hard seltzer available for pick up. Washington State requires the purchase of food with alcohol orders, so you must purchase at least $10 worth of food with any beer or wine order. We will be checking ID at pick-up.
May I add on to my order after I’ve submitted it online?
Sorry, no. Picking individual orders is a time consuming process and in order to serve the greatest number of customer, we cannot take the time to add additional items to your order after it has been committed online. If you need to order additional items, you will need to place an additional order online. This may require that you select a second pick-up time.
What if something went wrong with my order?
Call or email us as soon as possible. We’ll do our best to make it right.